Review Freshdesk Talk – effortless omnichannel service

So we are talking about…Review Freshdesk Talk…you can utilize freshdesk for customer support so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na start which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called via phone e-mail social networks chat or forms and below that you can add your customer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and listed below that you have your client satisfaction and you can see the percentage of negative actions or positive actions even neutral reactions and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your solution tab is a basic sort of info tab which enables you to see your email marketing your legal requirements

Get Review Freshdesk Talk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your services tab and below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Review Freshdesk Talk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can see the development or the details of a particular employee or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of progress you have made what milestones that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what type of question it is so what type of question it is you can likewise designate a specific representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will shipment take that’s a concern that is often asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another terrific function that freshdesk really offers is producing groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could specify their role and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group section you can likewise assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you men in the next video Review Freshdesk Talk