Revitive Freshdesk – effortless omnichannel service

So we are talking about…Revitive Freshdesk…you can use freshdesk for customer service so let’s get started first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na start which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be called by means of phone e-mail social networks chat or types and listed below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your customer satisfaction and you can see the portion of positive reactions or unfavorable reactions even neutral responses and the overall responses that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your option tab is a basic kind of information tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will find it in your services tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume trends so you can Revitive Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the progress or the details of a certain staff member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what type of progress you have made what milestones that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its priority and you can also set what sort of question it is so what kind of concern it is you can likewise designate a particular representative to this query so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually responded to this customer you can likewise erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you need to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general starting with us refunds and orders information gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a concern that is often asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various but i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned types so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your action and send it without needing to

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retype the very same kind of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another fantastic feature that freshdesk really provides is producing groups so if you click groups in the admin area you can produce different groups for different functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve assigned myself in this group which individual might specify their role and make them the leader of this kind of billing ticket other than that you can also appoint various in the group area you can also assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll catch you guys in the next video Revitive Freshdesk