Riot Games Support Freshdesk – effortless omnichannel service

So we are talking about…Riot Games Support Freshdesk…you can use freshdesk for customer service so let’s get started first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you sign up you’re gon na get started and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted by means of phone email social media chat or kinds and listed below that you can add your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the percentage of negative reactions or positive responses even neutral reactions and the total reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a basic kind of details tab which permits you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Riot Games Support Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the development or the details of a particular team member or a group member and listed below that you can see your various channels of communication you can also see your workflow and what type of progress you have made what milestones that you have actually reached and how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what kind of concern it is you can also appoint a particular agent to this query so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this client you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of response you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have general starting with us orders and refunds information gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a concern that is typically asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click on recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can just insert that pre-written information into your action and send it without having to

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retype the exact same sort of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to emails so another excellent feature that freshdesk truly supplies is developing groups so if you click on groups in the admin section you can produce different groups for different purposes so if a ticket and an issue is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group section you can likewise designate different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you people in the next video Riot Games Support Freshdesk