Ritase Freshdesk – effortless omnichannel service

So we are talking about…Ritase Freshdesk…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na start which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with via phone email social networks chat or forms and listed below that you can include your customer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the percentage of favorable actions or negative responses even neutral actions and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Ritase Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can see the development or the information of a specific team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what sort of development you have made what turning points that you have reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what kind of concern it is you can likewise assign a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually replied to this customer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you need to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general beginning with us orders and refunds info gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a concern that is frequently asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is various but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended services and you can see different posts that are a pre-written answer to a customer concern and you can just place that pre-written details into your response and send it without having to

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retype the exact same kind of answers again and again so this is a really simple formula for your representatives to follow so they can quickly react to e-mails so another great function that freshdesk actually provides is producing groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that person might define their function and make them the leader of this kind of billing ticket besides that you can likewise appoint various in the group section you can also designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you men in the next video Ritase Freshdesk