Run Productivity Report Freshdesk – effortless omnichannel service

So we are talking about…Run Productivity Report Freshdesk…you can utilize freshdesk for client service so let’s get started first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na get started and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or kinds and below that you can add your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your customer fulfillment and you can see the percentage of favorable actions or unfavorable actions even neutral reactions and the total actions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your option tab is a basic sort of details tab which enables you to see your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Run Productivity Report Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can see the progress or the information of a particular staff member or a group member and below that you can see your various channels of communication you can also see your workflow and what sort of development you have actually made what milestones that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can also set what kind of query it is so what type of question it is you can likewise appoint a specific agent to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually responded to this consumer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have basic getting going with us refunds and orders details presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket certainly the question is different however i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested solutions and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written info into your action and send it without having to

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retype the same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another great function that freshdesk actually provides is developing groups so if you click groups in the admin section you can create different groups for different functions so if a ticket and a concern is related to billing you can appoint a group member so over here i’ve designated myself in this group and that individual could specify their function and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group area you can likewise designate various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a particular situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you men in the next video Run Productivity Report Freshdesk