Sales Development Representative Freshdesk Salary – effortless omnichannel service

So we are talking about…Sales Development Representative Freshdesk Salary…you can use freshdesk for customer care so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na start which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted by means of phone e-mail social media chat or kinds and listed below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a nice pattern and listed below that you have your customer complete satisfaction and you can see the percentage of positive actions or negative actions even neutral actions and the total actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can view those whichever way that you have contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Sales Development Representative Freshdesk Salary

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can view the development or the details of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what milestones that you have actually reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can also set what type of inquiry it is so what type of question it is you can also designate a particular agent to this inquiry so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this consumer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a question that is typically asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different however i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned types so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your response and send it without needing to

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retype the exact same sort of answers again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another excellent feature that freshdesk actually offers is producing groups so if you click groups in the admin area you can develop various groups for different purposes so if a ticket and a problem is connected to billing you can appoint a group member so over here i have actually appointed myself in this group and that person could define their function and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group section you can also assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you people in the next video Sales Development Representative Freshdesk Salary