Salesforce Vs Freshdesk Site Tech.Co – effortless omnichannel service

So we are talking about…Salesforce Vs Freshdesk Site Tech.Co…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your email and below that you can see you can include your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and below that you can add your customer assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a good pattern and listed below that you have your customer fulfillment and you can see the portion of positive reactions or negative responses even neutral reactions and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your option tab is a general kind of information tab which permits you to view your e-mail marketing your legal requirements

Get Salesforce Vs Freshdesk Site Tech.Co support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your services tab and below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Salesforce Vs Freshdesk Site Tech.Co

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a certain employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what kind of development you have actually made what turning points that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what kind of query it is so what kind of question it is you can also appoint a specific representative to this question so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have replied to this customer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of response you require to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic beginning with us orders and refunds info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is various however i’m simply picking this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written details into your reaction and send it without needing to

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retype the very same type of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily react to emails so another fantastic feature that freshdesk really provides is creating groups so if you click on groups in the admin area you can create various groups for various functions so if a ticket and a concern is related to billing you can designate a group member so over here i have actually assigned myself in this group which individual might specify their role and make them the leader of this kind of billing ticket other than that you can likewise assign different in the group section you can also designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a specific situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you men in the next video Salesforce Vs Freshdesk Site Tech.Co