Sandal Freshdesk – effortless omnichannel service

So we are talking about…Sandal Freshdesk…you can use freshdesk for customer care so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you register you’re gon na begin which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be called through phone e-mail social media chat or forms and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and below that you have your client complete satisfaction and you can see the portion of positive reactions or unfavorable reactions even neutral actions and the overall actions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your option tab is a basic kind of info tab which allows you to see your email marketing your legal requirements

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your service associated statements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the options tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Sandal Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the progress or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what type of progress you have actually made what milestones that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can also set what kind of inquiry it is so what kind of concern it is you can likewise assign a specific representative to this question so you can simply include a note basically respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic starting with us refunds and orders info gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is various but i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned forms so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a consumer concern and you can just place that pre-written info into your action and send it without having to

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retype the same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily react to e-mails so another great function that freshdesk truly supplies is developing groups so if you click on groups in the admin section you can create various groups for different functions so if a ticket and a concern is related to billing you can appoint a group member so over here i’ve assigned myself in this group which individual might specify their function and make them the leader of this kind of billing ticket aside from that you can also assign different in the group section you can also appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a certain scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you men in the next video Sandal Freshdesk