Screen Share Integration In Freshdesk – effortless omnichannel service

So we are talking about…Screen Share Integration In Freshdesk…you can use freshdesk for customer support so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na start and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and below that you can add your customer assistance email so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your consumer satisfaction and you can see the portion of negative reactions or favorable actions even neutral actions and the overall reactions that you have received on the best side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a basic sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the fundamental general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Screen Share Integration In Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can see the progress or the information of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of inquiry it is so what type of concern it is you can likewise appoint a particular representative to this inquiry so you can just add a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic beginning with us orders and refunds info gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will delivery take that’s a concern that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket certainly the question is various however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested solutions and you can see different articles that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without having to

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retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another great feature that freshdesk truly provides is developing groups so if you click on groups in the admin area you can produce various groups for various functions so if a problem and a ticket is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could define their function and make them the leader of this sort of billing ticket besides that you can likewise designate different in the group section you can also designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you guys in the next video Screen Share Integration In Freshdesk