Search By Field Values Freshdesk – effortless omnichannel service

So we are talking about…Search By Field Values Freshdesk…you can utilize freshdesk for customer service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na get started and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social networks chat or types and listed below that you can include your consumer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your client complete satisfaction and you can see the percentage of positive reactions or negative responses even neutral responses and the overall reactions that you have actually received on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your option tab is a general type of info tab which allows you to see your e-mail marketing your legal requirements

Get Search By Field Values Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Search By Field Values Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can see the development or the details of a particular team member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what type of development you have actually made what milestones that you have actually reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what kind of concern it is you can likewise designate a particular agent to this inquiry so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have actually replied to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you need to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us refunds and orders information gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will shipment take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different but i’m simply picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click on suggested services and you can see various posts that are a pre-written answer to a customer question and you can simply place that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to emails so another fantastic function that freshdesk truly provides is producing groups so if you click groups in the admin section you can create different groups for different functions so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve designated myself in this group and that person might define their function and make them the leader of this sort of billing ticket other than that you can likewise assign different in the group section you can also designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you guys in the next video Search By Field Values Freshdesk