Search By Tag Freshdesk – effortless omnichannel service

So we are talking about…Search By Tag Freshdesk…you can use freshdesk for customer support so let’s get going to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you register you’re gon na get started and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called via phone e-mail social networks chat or kinds and listed below that you can include your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great pattern and below that you have your client satisfaction and you can see the portion of favorable reactions or unfavorable reactions even neutral reactions and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have actually contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your solution tab is a basic kind of information tab which allows you to view your email marketing your legal requirements

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your service associated statements so if there is something that is type of miscellaneous you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Search By Tag Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a specific staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what type of question it is you can likewise appoint a particular representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send that and now i have replied to this client you can likewise erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general starting with us orders and refunds information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will shipment take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket obviously the question is different however i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your action and send it without needing to

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retype the same sort of answers again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk really offers is creating groups so if you click groups in the admin area you can develop different groups for different functions so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group and that person might define their role and make them the leader of this sort of billing ticket aside from that you can likewise appoint different in the group section you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a certain scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you guys in the next video Search By Tag Freshdesk