Search For Ticket In Freshdesk View – effortless omnichannel service

So we are talking about…Search For Ticket In Freshdesk View…you can use freshdesk for customer care so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na begin which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social media chat or types and listed below that you can add your client support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your consumer fulfillment and you can see the percentage of positive actions or negative reactions even neutral actions and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your option tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will discover it in your options tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Search For Ticket In Freshdesk View

see on the right side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of progress you have made what milestones that you have actually reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can likewise assign a particular representative to this query so you can just include a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually replied to this consumer you can likewise erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic starting with us refunds and orders details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will delivery take that’s a question that is frequently asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is various but i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a client concern and you can simply insert that pre-written details into your reaction and send it without needing to

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retype the same type of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk actually provides is producing groups so if you click on groups in the admin section you can create various groups for different functions so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that person might define their function and make them the leader of this type of billing ticket besides that you can also appoint different in the group section you can also designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a specific circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you men in the next video Search For Ticket In Freshdesk View