Search Freshdesk Attachments – effortless omnichannel service

So we are talking about…Search Freshdesk Attachments…you can use freshdesk for customer care so let’s start to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na begin which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called through phone e-mail social media chat or types and listed below that you can add your consumer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a good trend and listed below that you have your customer fulfillment and you can see the portion of favorable actions or negative responses even neutral reactions and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your solution tab is a basic type of information tab which enables you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also see your ticket volume trends so you can Search Freshdesk Attachments

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can see the development or the details of a particular team member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what turning points that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what type of concern it is you can also designate a particular agent to this query so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually replied to this client you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of response you require to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general beginning with us refunds and orders information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a question that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click suggested solutions and you can see different short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your action and send it without having to

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retype the very same kind of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to e-mails so another excellent feature that freshdesk really offers is creating groups so if you click on groups in the admin section you can develop different groups for various functions so if a ticket and an issue is related to billing you can assign a group member so over here i have actually designated myself in this group and that person might specify their function and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group area you can likewise appoint different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a particular circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you people in the next video Search Freshdesk Attachments