Segment Freshdesk Popup – effortless omnichannel service

So we are talking about…Segment Freshdesk Popup…you can use freshdesk for customer support so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na get going which will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone email social media chat or types and listed below that you can add your client support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your customer complete satisfaction and you can see the percentage of unfavorable reactions or favorable responses even neutral reactions and the overall actions that you have received on the ideal side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your services tab so your option tab is a basic sort of info tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is kind of various you will discover it in your options tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Segment Freshdesk Popup

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can view the development or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can also set what kind of query it is so what kind of concern it is you can likewise assign a particular agent to this query so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you need to offer to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds information presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply select this ticket obviously the concern is different but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a customer question and you can just place that pre-written details into your action and send it without needing to

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retype the same type of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another great function that freshdesk really offers is developing groups so if you click on groups in the admin area you can develop various groups for different functions so if a problem and a ticket is related to billing you can appoint a group member so over here i have actually designated myself in this group and that person could specify their function and make them the leader of this kind of billing ticket besides that you can also appoint different in the group area you can also designate various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you men in the next video Segment Freshdesk Popup