Send Attachments Freshdesk – effortless omnichannel service

So we are talking about…Send Attachments Freshdesk…you can utilize freshdesk for customer support so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na get going which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your consumer satisfaction and you can see the percentage of negative reactions or positive reactions even neutral actions and the total responses that you have gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a basic sort of details tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Send Attachments Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the development or the details of a certain team member or a group member and below that you can see your different channels of communication you can also see your workflow and what sort of progress you have made what milestones that you have reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what kind of concern it is you can likewise designate a particular representative to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually responded to this customer you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you need to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic starting with us orders and refunds details presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the concern is different however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a client question and you can simply insert that pre-written information into your reaction and send it without needing to

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retype the same sort of responses again and again so this is a really easy formula for your agents to follow so they can easily react to e-mails so another fantastic feature that freshdesk truly supplies is creating groups so if you click groups in the admin area you can create different groups for different purposes so if a problem and a ticket is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that person could define their function and make them the leader of this type of billing ticket aside from that you can likewise appoint various in the group section you can also appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a particular scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll catch you people in the next video Send Attachments Freshdesk