Send Email Via Gmail Freshdesk – effortless omnichannel service

So we are talking about…Send Email Via Gmail Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na begin which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or forms and listed below that you can add your customer support email so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and listed below that you have your client fulfillment and you can see the portion of favorable actions or unfavorable reactions even neutral actions and the total actions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually called people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your option tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is sort of miscellaneous you will find it in your services tab and below the options tab you have your reports and analytics reports are the standard general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Send Email Via Gmail Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the progress or the information of a specific team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of development you have actually made what milestones that you have actually reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what type of question it is you can likewise designate a particular agent to this query so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of response you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see the length of time will delivery take that’s a concern that is frequently asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is various however i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click recommended services and you can see various articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your response and send it without needing to

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retype the same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly react to e-mails so another fantastic function that freshdesk actually supplies is creating groups so if you click on groups in the admin area you can create various groups for different purposes so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve appointed myself in this group which individual could define their role and make them the leader of this type of billing ticket other than that you can likewise appoint various in the group section you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll capture you guys in the next video Send Email Via Gmail Freshdesk