Sending Email In Freshdesk – effortless omnichannel service

So we are talking about…Sending Email In Freshdesk…you can use freshdesk for customer care so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you sign up you’re gon na get started which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and listed below that you can see you can add your language whatever type of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social media chat or kinds and listed below that you can include your client support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and below that you have your consumer fulfillment and you can see the percentage of positive responses or unfavorable reactions even neutral actions and the overall reactions that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic sort of information tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Sending Email In Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the information of a certain staff member or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of progress you have made what turning points that you have actually reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can likewise set what sort of query it is so what type of question it is you can likewise assign a specific representative to this question so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually responded to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of reaction you need to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will shipment take that’s a concern that is often asked you can just release this draft and then return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is different but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested services and canned types so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a customer question and you can simply place that pre-written details into your action and send it without needing to

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retype the very same type of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly react to emails so another great function that freshdesk really provides is creating groups so if you click groups in the admin area you can develop various groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually assigned myself in this group which individual might specify their role and make them the leader of this type of billing ticket other than that you can also assign various in the group section you can likewise appoint different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you men in the next video Sending Email In Freshdesk