Sending Emails Freshdesk – effortless omnichannel service

So we are talking about…Sending Emails Freshdesk…you can utilize freshdesk for customer support so let’s begin first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na get going and that will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social networks chat or types and listed below that you can include your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and below that you have your client fulfillment and you can see the percentage of unfavorable actions or positive responses even neutral reactions and the total actions that you have received on the right side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your option tab is a basic sort of info tab which permits you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Sending Emails Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the information of a particular staff member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what type of question it is you can also appoint a particular agent to this query so you can just include a note basically reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this customer you can likewise delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar sort of action you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have general beginning with us refunds and orders information presents and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is different however i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click on suggested options and you can see different short articles that are a pre-written answer to a customer question and you can just place that pre-written info into your action and send it without having to

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retype the exact same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another fantastic function that freshdesk really provides is creating groups so if you click groups in the admin area you can create different groups for various functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve designated myself in this group which individual could define their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group area you can also assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a certain scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you people in the next video Sending Emails Freshdesk