Sensoraccess Freshdesk – effortless omnichannel service

So we are talking about…Sensoraccess Freshdesk…you can utilize freshdesk for customer care so let’s get going first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social media chat or types and below that you can add your customer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your customer fulfillment and you can see the percentage of favorable responses or negative actions even neutral responses and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your solution tab is a basic type of details tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the fundamental general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Sensoraccess Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the information of a certain team member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of development you have made what milestones that you have reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its concern and you can likewise set what type of question it is so what type of question it is you can likewise assign a particular representative to this inquiry so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually responded to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic starting with us orders and refunds info gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is different but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can just insert that pre-written details into your response and send it without needing to

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retype the same kind of responses again and again so this is a very simple formula for your agents to follow so they can quickly respond to emails so another excellent feature that freshdesk really provides is developing groups so if you click on groups in the admin area you can produce different groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i’ve appointed myself in this group which person could specify their function and make them the leader of this kind of billing ticket other than that you can also assign various in the group area you can also designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you men in the next video Sensoraccess Freshdesk