Seteup Freshdesk Jira Extension – effortless omnichannel service

So we are talking about…Seteup Freshdesk Jira Extension…you can utilize freshdesk for customer support so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na get started which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be called by means of phone e-mail social networks chat or forms and below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your customer fulfillment and you can see the portion of negative responses or positive reactions even neutral responses and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your service tab is a basic type of info tab which permits you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will discover it in your options tab and below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Seteup Freshdesk Jira Extension

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the development or the details of a certain team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what type of development you have made what milestones that you have reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its top priority and you can likewise set what type of query it is so what type of concern it is you can also designate a particular representative to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have replied to this customer you can also delete your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you require to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting going with us refunds and orders information gifts and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a consumer concern and you can just insert that pre-written details into your action and send it without having to

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retype the very same kind of responses again and again so this is a very simple formula for your agents to follow so they can quickly respond to emails so another fantastic function that freshdesk truly supplies is creating groups so if you click groups in the admin area you can produce various groups for different purposes so if a ticket and a concern is related to billing you can designate a group member so over here i have actually assigned myself in this group and that individual could specify their role and make them the leader of this type of billing ticket besides that you can likewise designate various in the group area you can also designate various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a particular scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you people in the next video Seteup Freshdesk Jira Extension