Seton Hill Freshdesk – effortless omnichannel service

So we are talking about…Seton Hill Freshdesk…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na get started which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted via phone e-mail social media chat or forms and below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a nice pattern and below that you have your consumer satisfaction and you can see the portion of favorable actions or unfavorable reactions even neutral reactions and the total responses that you have actually received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a general type of information tab which permits you to view your e-mail marketing your legal requirements

Get Seton Hill Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the standard general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Seton Hill Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what type of progress you have actually made what milestones that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what kind of concern it is you can likewise assign a specific representative to this question so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar type of response you require to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is different but i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click on suggested options and you can see different short articles that are a pre-written answer to a customer question and you can just insert that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another excellent feature that freshdesk really offers is developing groups so if you click groups in the admin section you can develop different groups for different functions so if an issue and a ticket is related to billing you can assign a group member so over here i have actually assigned myself in this group which person might define their role and make them the leader of this sort of billing ticket other than that you can likewise assign various in the group area you can also designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you people in the next video Seton Hill Freshdesk