Setting Up First In First Out In Freshdesk – effortless omnichannel service

So we are talking about…Setting Up First In First Out In Freshdesk…you can use freshdesk for client service so let’s get started first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na begin and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social media chat or kinds and listed below that you can add your consumer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your consumer complete satisfaction and you can see the portion of positive responses or negative actions even neutral reactions and the total reactions that you have received on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your solution tab is a basic type of details tab which permits you to view your e-mail marketing your legal requirements

Get Setting Up First In First Out In Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the standard general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Setting Up First In First Out In Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the progress or the details of a certain staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have made what milestones that you have reached and just how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of query it is so what kind of concern it is you can also assign a specific agent to this question so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have replied to this consumer you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you require to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have basic getting started with us refunds and orders details gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a concern that is frequently asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket obviously the concern is various however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned forms so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a client concern and you can simply place that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk really offers is producing groups so if you click groups in the admin section you can create different groups for various functions so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that individual might define their function and make them the leader of this kind of billing ticket aside from that you can likewise assign different in the group section you can also appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll catch you people in the next video Setting Up First In First Out In Freshdesk