Setting Up Freshdesk For Amazon – effortless omnichannel service

So we are talking about…Setting Up Freshdesk For Amazon…you can use freshdesk for customer care so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you sign up you’re gon na get going which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your email and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social media chat or forms and below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your client fulfillment and you can see the percentage of favorable reactions or negative actions even neutral actions and the overall reactions that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your solution tab is a general kind of information tab which enables you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is type of various you will discover it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Setting Up Freshdesk For Amazon

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the progress or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have actually made what milestones that you have actually reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can also set what sort of question it is so what kind of question it is you can likewise assign a specific representative to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this consumer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of reaction you need to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the categories you have general getting going with us orders and refunds details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is typically asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket clearly the question is various but i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned types so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your action and send it without having to

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retype the exact same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can quickly respond to emails so another great function that freshdesk really provides is developing groups so if you click on groups in the admin area you can create various groups for various functions so if a ticket and a problem is associated with billing you can assign a group member so over here i have actually designated myself in this group and that person might specify their function and make them the leader of this kind of billing ticket aside from that you can likewise designate various in the group area you can also assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you men in the next video Setting Up Freshdesk For Amazon