Setting Up Freshdesk Support In Freshdesk Chat – effortless omnichannel service

So we are talking about…Setting Up Freshdesk Support In Freshdesk Chat…you can use freshdesk for customer service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na start and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your email and below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be contacted through phone e-mail social media chat or types and below that you can include your customer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your customer satisfaction and you can see the percentage of unfavorable reactions or positive reactions even neutral actions and the total actions that you have received on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a general sort of details tab which allows you to see your email marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the services tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Setting Up Freshdesk Support In Freshdesk Chat

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a certain employee or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of development you have made what turning points that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of question it is so what kind of question it is you can also appoint a specific representative to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic beginning with us orders and refunds information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is different however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned types so you’re going to click on suggested solutions and you can see different articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your response and send it without having to

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retype the same sort of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another excellent feature that freshdesk really provides is creating groups so if you click on groups in the admin area you can develop various groups for different functions so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually appointed myself in this group which individual could specify their role and make them the leader of this type of billing ticket besides that you can also appoint different in the group area you can likewise appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you guys in the next video Setting Up Freshdesk Support In Freshdesk Chat