Setting Up Multi Brand Freshdesk – effortless omnichannel service

So we are talking about…Setting Up Multi Brand Freshdesk…you can utilize freshdesk for customer care so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get started and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be called through phone e-mail social networks chat or forms and below that you can include your consumer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a good trend and listed below that you have your client fulfillment and you can see the portion of unfavorable reactions or favorable reactions even neutral reactions and the total reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have contacted individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your service tab is a basic type of details tab which allows you to see your email marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your services tab and below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Setting Up Multi Brand Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the development or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of progress you have actually made what milestones that you have actually reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can likewise set what sort of query it is so what type of question it is you can also designate a particular agent to this query so you can simply add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send that and now i have replied to this customer you can also erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a question that is often asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is different however i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended options and you can see different posts that are a pre-written answer to a customer question and you can just place that pre-written information into your action and send it without having to

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retype the very same kind of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to emails so another fantastic feature that freshdesk truly offers is developing groups so if you click on groups in the admin area you can create different groups for different functions so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve assigned myself in this group which individual could define their function and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group section you can likewise assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Setting Up Multi Brand Freshdesk