Setup Freshdesk Slack Integration – effortless omnichannel service

So we are talking about…Setup Freshdesk Slack Integration…you can use freshdesk for customer care so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na begin which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or forms and below that you can add your client support email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your client satisfaction and you can see the percentage of favorable actions or unfavorable responses even neutral responses and the total responses that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your service tab is a general kind of info tab which allows you to see your email marketing your legal requirements

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your service related announcements so if there is something that is kind of various you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Setup Freshdesk Slack Integration

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can view the development or the information of a particular team member or a group member and below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what milestones that you have reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can likewise set what kind of question it is so what type of question it is you can also assign a specific representative to this inquiry so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of reaction you need to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general starting with us orders and refunds details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will delivery take that’s a question that is often asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the concern is various however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a consumer question and you can just insert that pre-written info into your reaction and send it without needing to

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retype the exact same kind of answers again and again so this is a really simple formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk really supplies is creating groups so if you click on groups in the admin section you can create various groups for various purposes so if a ticket and a problem is associated with billing you can designate a group member so over here i have actually appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket besides that you can also designate various in the group area you can likewise assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you men in the next video Setup Freshdesk Slack Integration