Setup Freshdesk With Office 365 – effortless omnichannel service

Get Setup Freshdesk With Office 365 support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the options tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Setup Freshdesk With Office 365

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the details of a certain team member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have made what turning points that you have reached and just how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what kind of concern it is you can also appoint a particular representative to this question so you can just include a note generally reply

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of reaction you need to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually basic beginning with us refunds and orders information presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is various but i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your reaction and send it without needing to

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retype the same type of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to e-mails so another terrific function that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can produce various groups for different purposes so if a ticket and a problem is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual could define their function and make them the leader of this type of billing ticket besides that you can likewise assign various in the group section you can also appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you men in the next video Setup Freshdesk With Office 365

So we are talking about…Setup Freshdesk With Office 365…you can use freshdesk for customer service so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get started and that will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can add your client assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a good pattern and below that you have your client satisfaction and you can see the portion of favorable reactions or negative responses even neutral reactions and the overall responses that you have received on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your option tab is a general sort of information tab which allows you to see your e-mail marketing your legal requirements

Get Setup Freshdesk With Office 365 support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your solutions tab and below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Setup Freshdesk With Office 365

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can see the development or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what milestones that you have reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what kind of question it is you can likewise assign a specific agent to this inquiry so you can simply include a note generally respond

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this client you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you require to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a concern that is often asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket certainly the question is different however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned types so you’re going to click on recommended options and you can see various short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to e-mails so another fantastic function that freshdesk actually offers is producing groups so if you click on groups in the admin area you can produce different groups for various functions so if a ticket and an issue is associated with billing you can appoint a group member so over here i’ve assigned myself in this group which individual might specify their function and make them the leader of this kind of billing ticket besides that you can also designate different in the group area you can also assign various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you guys in the next video Setup Freshdesk With Office 365