Shareholder Letter Freshdesk – effortless omnichannel service

So we are talking about…Shareholder Letter Freshdesk…you can utilize freshdesk for customer service so let’s get started first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your email and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be called via phone email social media chat or kinds and listed below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and below that you have your consumer fulfillment and you can see the portion of negative responses or favorable responses even neutral responses and the overall reactions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your service tab is a general type of information tab which enables you to view your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Shareholder Letter Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent performance support operation and your basic account settings over here you can see the development or the details of a certain team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what type of question it is you can likewise assign a particular agent to this query so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of response you need to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic beginning with us orders and refunds info gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a question that is typically asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is different but i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a customer concern and you can just place that pre-written details into your action and send it without having to

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retype the same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another fantastic function that freshdesk truly provides is creating groups so if you click on groups in the admin section you can produce various groups for different purposes so if a ticket and an issue is connected to billing you can designate a group member so over here i have actually assigned myself in this group and that individual might define their role and make them the leader of this kind of billing ticket besides that you can also assign various in the group area you can also appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you people in the next video Shareholder Letter Freshdesk