Shopify App In Freshdesk Support – effortless omnichannel service

So we are talking about…Shopify App In Freshdesk Support…you can use freshdesk for client service so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na get going which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called through phone e-mail social media chat or kinds and below that you can include your consumer assistance e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a great pattern and below that you have your customer satisfaction and you can see the portion of negative actions or favorable actions even neutral reactions and the total actions that you have gotten on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your option tab is a basic sort of details tab which permits you to view your e-mail marketing your legal requirements

Get Shopify App In Freshdesk Support support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will discover it in your services tab and below the services tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Shopify App In Freshdesk Support

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of progress you have actually made what milestones that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what type of concern it is you can likewise assign a particular representative to this query so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this customer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general getting started with us orders and refunds details gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will shipment take that’s a question that is often asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a client question and you can just insert that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a very easy formula for your representatives to follow so they can quickly respond to emails so another terrific feature that freshdesk really offers is developing groups so if you click on groups in the admin section you can develop various groups for different purposes so if an issue and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person might define their function and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group area you can likewise appoint various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you guys in the next video Shopify App In Freshdesk Support