Showcase London Freshdesk – effortless omnichannel service

So we are talking about…Showcase London Freshdesk…you can use freshdesk for client service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you register you’re gon na begin and that will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your email and listed below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social networks chat or forms and listed below that you can include your consumer support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and listed below that you have your customer satisfaction and you can see the portion of negative reactions or favorable responses even neutral actions and the overall responses that you have gotten on the right side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your options tab so your option tab is a basic type of information tab which enables you to view your email marketing your legal requirements

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your service related statements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the options tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume patterns so you can Showcase London Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of progress you have actually made what turning points that you have reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what kind of concern it is you can also designate a particular representative to this question so you can just add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this customer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic starting with us refunds and orders information gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a question that is typically asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket certainly the question is different but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your reaction and send it without having to

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retype the very same kind of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another great function that freshdesk actually supplies is creating groups so if you click groups in the admin area you can produce various groups for different functions so if a ticket and a problem is related to billing you can designate a group member so over here i have actually designated myself in this group which individual might define their function and make them the leader of this kind of billing ticket besides that you can also assign different in the group section you can also appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you guys in the next video Showcase London Freshdesk