Skiddle Freshdesk – effortless omnichannel service

So we are talking about…Skiddle Freshdesk…you can utilize freshdesk for client service so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or types and listed below that you can add your client assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your client fulfillment and you can see the portion of unfavorable responses or favorable responses even neutral actions and the total reactions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your options tab so your solution tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Skiddle Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can view the development or the details of a certain staff member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what kind of development you have made what milestones that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its priority and you can also set what sort of query it is so what kind of concern it is you can likewise appoint a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have responded to this client you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you need to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us orders and refunds info gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a consumer concern and you can just place that pre-written info into your response and send it without needing to

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retype the exact same sort of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another fantastic function that freshdesk actually provides is creating groups so if you click on groups in the admin area you can create different groups for various functions so if a ticket and a concern is related to billing you can assign a group member so over here i’ve assigned myself in this group and that person might define their function and make them the leader of this kind of billing ticket other than that you can likewise designate various in the group area you can also assign different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you guys in the next video Skiddle Freshdesk