Spam Freshdesk Community – effortless omnichannel service

So we are talking about…Spam Freshdesk Community…you can use freshdesk for customer service so let’s get going first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na start and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your email and listed below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone e-mail social media chat or forms and below that you can include your client support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your client satisfaction and you can see the percentage of negative actions or favorable responses even neutral responses and the total responses that you have actually gotten on the right side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a basic type of info tab which allows you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Spam Freshdesk Community

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can see the development or the details of a particular staff member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what turning points that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what sort of inquiry it is so what kind of concern it is you can also appoint a specific agent to this query so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this consumer you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of reaction you require to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic getting started with us orders and refunds info presents and coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will shipment take that’s a concern that is typically asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is various but i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a customer question and you can just insert that pre-written info into your action and send it without having to

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retype the exact same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk actually supplies is developing groups so if you click on groups in the admin area you can develop various groups for various purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve designated myself in this group and that individual could specify their function and make them the leader of this kind of billing ticket other than that you can also designate various in the group section you can also designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have elevated a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll capture you guys in the next video Spam Freshdesk Community