So we are talking about…Split Ticket Freshdesk…you can use freshdesk for customer service so let’s get going first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you sign up you’re gon na get going which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be called via phone e-mail social networks chat or kinds and below that you can add your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our
unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your client complete satisfaction and you can see the percentage of negative reactions or favorable actions even neutral actions and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your service tab is a basic kind of information tab which permits you to view your email marketing your legal requirements
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your service related statements so if there is something that is type of miscellaneous you will discover it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume trends so you can Split Ticket Freshdesk
see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the information of a specific employee or a group member and below that you can see your various channels of communication you can also see your workflow and what type of progress you have actually made what turning points that you have actually reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its concern and you can also set what kind of query it is so what kind of concern it is you can also designate a specific representative to this inquiry so you can simply add a note essentially reply
tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders info presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket clearly the question is different but i’m simply choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a customer concern and you can simply place that pre-written information into your response and send it without having to
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retype the very same type of responses again and again so this is a very easy formula for your agents to follow so they can easily react to e-mails so another terrific feature that freshdesk really offers is creating groups so if you click groups in the admin area you can create different groups for different functions so if a ticket and a problem is associated with billing you can assign a group member so over here i’ve assigned myself in this group which person could define their role and make them the leader of this type of billing ticket besides that you can likewise assign various in the group area you can likewise appoint various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you guys in the next video Split Ticket Freshdesk