Spredfast Freshdesk Integration – effortless omnichannel service

So we are talking about…Spredfast Freshdesk Integration…you can utilize freshdesk for client service so let’s get going first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na get going which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can verify your email and listed below that you can see you can include your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and listed below that you can include your consumer assistance email so if someone is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your client satisfaction and you can see the percentage of positive reactions or unfavorable responses even neutral responses and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na provide you a nice little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can see those whichever way that you have called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your option tab is a general kind of details tab which enables you to see your email marketing your legal requirements

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your service related announcements so if there is something that is type of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can Spredfast Freshdesk Integration

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can view the progress or the information of a specific employee or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of progress you have actually made what turning points that you have reached and how much performance each agent has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can also set what kind of question it is so what type of question it is you can also assign a specific representative to this inquiry so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send that and now i have replied to this client you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders details gifts and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is often asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a customer concern and you can just insert that pre-written information into your response and send it without needing to

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retype the very same sort of answers again and again so this is a really easy formula for your representatives to follow so they can easily react to emails so another terrific function that freshdesk actually offers is developing groups so if you click groups in the admin section you can produce different groups for different functions so if a concern and a ticket is related to billing you can appoint a group member so over here i’ve assigned myself in this group and that person could define their role and make them the leader of this sort of billing ticket aside from that you can also appoint various in the group area you can likewise assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you men in the next video Spredfast Freshdesk Integration