Sprinklr Freshdesk – effortless omnichannel service

So we are talking about…Sprinklr Freshdesk…you can utilize freshdesk for customer support so let’s get going first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na start and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social media chat or kinds and listed below that you can add your consumer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and below that you have your consumer fulfillment and you can see the portion of unfavorable actions or favorable actions even neutral actions and the total actions that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your service tab is a general type of information tab which permits you to see your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume patterns so you can Sprinklr Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can see the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what milestones that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of query it is so what type of concern it is you can likewise assign a specific agent to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this consumer you can likewise delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general starting with us refunds and orders information presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is various but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned forms so you’re going to click recommended options and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written info into your action and send it without needing to

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retype the very same type of responses again and again so this is a very simple formula for your agents to follow so they can quickly react to e-mails so another fantastic feature that freshdesk really offers is developing groups so if you click groups in the admin area you can create various groups for various functions so if a concern and a ticket is associated with billing you can assign a group member so over here i have actually appointed myself in this group which person might define their function and make them the leader of this kind of billing ticket aside from that you can also designate various in the group area you can also assign various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you guys in the next video Sprinklr Freshdesk