Sso Agents Freshdesk – effortless omnichannel service

So we are talking about…Sso Agents Freshdesk…you can use freshdesk for customer service so let’s begin first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na start which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can validate your email and listed below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and listed below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your consumer fulfillment and you can see the portion of favorable reactions or negative reactions even neutral reactions and the total responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have actually contacted individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a general sort of information tab which enables you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will discover it in your services tab and below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Sso Agents Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the progress or the details of a certain team member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of development you have made what turning points that you have reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of query it is so what type of concern it is you can also appoint a specific representative to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you need to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general getting going with us refunds and orders details presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click recommended options and you can see different posts that are a pre-written answer to a customer question and you can simply place that pre-written information into your action and send it without having to

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retype the same kind of responses again and again so this is a very simple formula for your representatives to follow so they can quickly respond to e-mails so another great feature that freshdesk really offers is developing groups so if you click groups in the admin section you can develop different groups for different purposes so if a ticket and an issue is associated with billing you can appoint a group member so over here i’ve assigned myself in this group which individual could specify their function and make them the leader of this kind of billing ticket aside from that you can likewise assign different in the group area you can likewise assign various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll capture you people in the next video Sso Agents Freshdesk