Stand Alone Messanger Option Freshdesk – effortless omnichannel service

So we are talking about…Stand Alone Messanger Option Freshdesk…you can use freshdesk for customer service so let’s start to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get going which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social media chat or kinds and below that you can add your customer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your customer fulfillment and you can see the percentage of favorable reactions or negative responses even neutral actions and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your option tab is a basic kind of info tab which allows you to view your email marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your options tab and below the options tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Stand Alone Messanger Option Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of development you have made what turning points that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of query it is so what kind of question it is you can also assign a particular agent to this question so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this client you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you need to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic beginning with us orders and refunds information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the concern is various but i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a consumer question and you can just insert that pre-written information into your response and send it without having to

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retype the same type of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can create different groups for various purposes so if a concern and a ticket is connected to billing you can appoint a group member so over here i’ve designated myself in this group which person might define their role and make them the leader of this type of billing ticket besides that you can likewise assign different in the group area you can likewise appoint various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you people in the next video Stand Alone Messanger Option Freshdesk