Submit A Ticket Form Freshdesk – effortless omnichannel service

So we are talking about…Submit A Ticket Form Freshdesk…you can use freshdesk for customer care so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get going and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted via phone email social networks chat or kinds and listed below that you can include your client support email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

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unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a nice pattern and listed below that you have your customer fulfillment and you can see the portion of negative reactions or positive reactions even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a general type of details tab which enables you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is type of various you will discover it in your options tab and below the options tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Submit A Ticket Form Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what type of progress you have made what milestones that you have actually reached and how much performance each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what type of question it is you can also appoint a particular representative to this query so you can just add a note essentially respond

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tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic starting with us orders and refunds info presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a customer concern and you can simply place that pre-written information into your action and send it without having to

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retype the exact same type of answers again and again so this is a very easy formula for your agents to follow so they can easily react to emails so another excellent function that freshdesk truly provides is creating groups so if you click on groups in the admin section you can create different groups for different purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this kind of billing ticket other than that you can also assign various in the group area you can likewise assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a specific situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you men in the next video Submit A Ticket Form Freshdesk

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