Submit Project Requests Through Freshdesk – effortless omnichannel service

So we are talking about…Submit Project Requests Through Freshdesk…you can utilize freshdesk for customer support so let’s start to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na begin and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your email and listed below that you can see you can include your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone email social networks chat or kinds and listed below that you can add your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your customer satisfaction and you can see the percentage of positive reactions or unfavorable actions even neutral reactions and the overall actions that you have gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have called individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your option tab is a general kind of information tab which allows you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Submit Project Requests Through Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can see the development or the information of a specific employee or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of progress you have actually made what turning points that you have actually reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what kind of question it is so what type of concern it is you can also assign a specific agent to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually responded to this client you can also delete your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you require to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information presents and coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a client concern and you can simply place that pre-written information into your action and send it without having to

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retype the very same kind of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another excellent function that freshdesk truly offers is producing groups so if you click groups in the admin area you can create different groups for various purposes so if a ticket and a concern is associated with billing you can appoint a group member so over here i have actually designated myself in this group and that person could define their role and make them the leader of this kind of billing ticket aside from that you can also designate different in the group area you can also designate various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you guys in the next video Submit Project Requests Through Freshdesk