Support Blockchain Freshdesk – effortless omnichannel service

So we are talking about…Support Blockchain Freshdesk…you can utilize freshdesk for customer service so let’s get going to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na get started which will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your email and listed below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone email social media chat or types and below that you can add your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and listed below that you have your client satisfaction and you can see the percentage of positive actions or unfavorable reactions even neutral reactions and the total reactions that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your services tab so your service tab is a general kind of information tab which permits you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of miscellaneous you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Support Blockchain Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the details of a certain employee or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of development you have actually made what turning points that you have reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what kind of question it is you can also assign a specific agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have replied to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of response you need to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have general getting going with us refunds and orders info gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a question that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is different but i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click suggested services and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written details into your response and send it without having to

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retype the same type of responses again and again so this is a very easy formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk actually supplies is creating groups so if you click groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is related to billing you can designate a group member so over here i’ve appointed myself in this group which person might define their function and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group section you can also assign different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you men in the next video Support Blockchain Freshdesk