Support Freshdesk Com Conditional Fields – effortless omnichannel service

So we are talking about…Support Freshdesk Com Conditional Fields…you can use freshdesk for customer support so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you register you’re gon na get going which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted through phone e-mail social networks chat or forms and below that you can add your consumer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and below that you have your consumer satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral actions and the total responses that you have received on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your service tab is a general kind of information tab which enables you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Support Freshdesk Com Conditional Fields

see on the best side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the details of a certain employee or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what type of concern it is you can also designate a particular agent to this question so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you require to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic beginning with us refunds and orders details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket clearly the concern is various but i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested services and you can see different posts that are a pre-written answer to a client question and you can just place that pre-written info into your action and send it without having to

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retype the very same sort of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another fantastic function that freshdesk really offers is producing groups so if you click on groups in the admin section you can develop different groups for various functions so if a problem and a ticket is related to billing you can designate a group member so over here i have actually appointed myself in this group which individual could define their function and make them the leader of this sort of billing ticket besides that you can also assign different in the group section you can also designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have elevated a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll capture you people in the next video Support Freshdesk Com Conditional Fields