Support Freshdesk Com – effortless omnichannel service

So we are talking about…Support Freshdesk Com…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your email and below that you can see you can add your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be called via phone e-mail social networks chat or types and listed below that you can add your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and below that you have your customer complete satisfaction and you can see the portion of unfavorable reactions or favorable responses even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have actually called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a general kind of information tab which allows you to see your e-mail marketing your legal requirements

Get Support Freshdesk Com support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your analytics and reports reports are the standard general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Support Freshdesk Com

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can see the development or the details of a certain employee or a group member and below that you can see your different channels of communication you can likewise view your workflow and what type of progress you have made what turning points that you have reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what type of inquiry it is so what kind of concern it is you can likewise designate a particular representative to this inquiry so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send out that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of action you require to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general beginning with us orders and refunds details gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will delivery take that’s a concern that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample simply choose this ticket obviously the question is various however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned kinds so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a very simple formula for your agents to follow so they can quickly react to emails so another great function that freshdesk truly offers is creating groups so if you click groups in the admin section you can create various groups for different functions so if a ticket and an issue is related to billing you can assign a group member so over here i’ve appointed myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group section you can also assign different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you men in the next video Support Freshdesk Com

 

 

Support Freshdesk Com – effortless omnichannel service

So we are talking about…Support Freshdesk Com…you can use freshdesk for client service so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your client complete satisfaction and you can see the percentage of favorable actions or negative actions even neutral reactions and the total reactions that you have gotten on the best side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your service tab is a basic kind of details tab which allows you to view your e-mail marketing your legal requirements

Get Support Freshdesk Com support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of miscellaneous you will find it in your solutions tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Support Freshdesk Com

see on the best side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your general account settings over here you can see the development or the details of a certain team member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have made what milestones that you have reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can likewise set what sort of inquiry it is so what type of concern it is you can likewise appoint a particular agent to this question so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have responded to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you need to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general starting with us orders and refunds details gifts and coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a concern that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is different however i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended solutions and you can see various articles that are a pre-written answer to a consumer question and you can simply insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to e-mails so another terrific function that freshdesk really supplies is creating groups so if you click on groups in the admin section you can create different groups for various purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that person might specify their function and make them the leader of this sort of billing ticket besides that you can likewise appoint various in the group section you can likewise designate various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you people in the next video Support Freshdesk Com