Support Frigirl Freshdesk Com – effortless omnichannel service

So we are talking about…Support Frigirl Freshdesk Com…you can utilize freshdesk for client service so let’s start first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get going which will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social networks chat or forms and below that you can add your client support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and listed below that you have your client satisfaction and you can see the percentage of unfavorable reactions or positive reactions even neutral actions and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na add it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your service tab is a general sort of information tab which allows you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Support Frigirl Freshdesk Com

see on the best side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can see the progress or the information of a specific team member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of development you have actually made what milestones that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can also set what type of question it is so what kind of concern it is you can also designate a particular representative to this question so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic starting with us refunds and orders details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will delivery take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket certainly the question is different however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned forms so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your action and send it without having to

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retype the very same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly react to e-mails so another terrific feature that freshdesk truly provides is producing groups so if you click groups in the admin section you can develop different groups for different purposes so if a ticket and an issue is related to billing you can appoint a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this kind of billing ticket besides that you can also assign various in the group section you can also designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Support Frigirl Freshdesk Com