Support Regular Plan Freshdesk – effortless omnichannel service

So we are talking about…Support Regular Plan Freshdesk…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as quickly as you register you’re gon na get going and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can verify your e-mail and below that you can see you can add your language whatever kind of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone email social networks chat or forms and below that you can include your consumer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your client fulfillment and you can see the percentage of positive responses or negative actions even neutral actions and the overall actions that you have actually received on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your options tab so your solution tab is a basic type of information tab which allows you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is type of various you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume trends so you can Support Regular Plan Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can view the progress or the details of a particular team member or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what type of question it is so what kind of question it is you can also assign a specific representative to this question so you can simply include a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this customer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting going with us refunds and orders info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will delivery take that’s a concern that is often asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the concern is various but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on recommended services and you can see various short articles that are a pre-written answer to a client concern and you can simply place that pre-written info into your reaction and send it without having to

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retype the same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another excellent feature that freshdesk really provides is creating groups so if you click on groups in the admin section you can develop various groups for various purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve appointed myself in this group which individual could define their function and make them the leader of this sort of billing ticket besides that you can also assign different in the group section you can likewise designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a certain scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you people in the next video Support Regular Plan Freshdesk