Swiss Chalet Survey Freshdesk – effortless omnichannel service

So we are talking about…Swiss Chalet Survey Freshdesk…you can utilize freshdesk for customer support so let’s begin first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get going which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called via phone e-mail social networks chat or types and below that you can add your client assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and listed below that you have your consumer satisfaction and you can see the portion of unfavorable responses or favorable responses even neutral responses and the total responses that you have received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your option tab is a basic kind of info tab which enables you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is kind of various you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Swiss Chalet Survey Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can see the development or the details of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its priority and you can likewise set what sort of query it is so what kind of question it is you can also appoint a specific representative to this question so you can simply include a note essentially respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually responded to this customer you can also erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of action you require to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have basic getting started with us orders and refunds info presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a concern that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the question is different however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested services and you can see different posts that are a pre-written answer to a client concern and you can simply place that pre-written details into your reaction and send it without having to

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retype the very same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to emails so another excellent function that freshdesk actually supplies is creating groups so if you click groups in the admin section you can create various groups for various functions so if a problem and a ticket is related to billing you can assign a group member so over here i have actually appointed myself in this group which person might define their function and make them the leader of this kind of billing ticket other than that you can likewise designate different in the group section you can likewise appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you people in the next video Swiss Chalet Survey Freshdesk