Switch From Pike13 To Freshdesk – effortless omnichannel service

So we are talking about…Switch From Pike13 To Freshdesk…you can use freshdesk for client service so let’s get going to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na begin which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or kinds and listed below that you can add your client support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and below that you have your consumer fulfillment and you can see the percentage of negative responses or favorable responses even neutral reactions and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have actually called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your service tab is a general sort of info tab which permits you to view your e-mail marketing your legal requirements

Get Switch From Pike13 To Freshdesk support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the standard general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Switch From Pike13 To Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent productivity assistance operation and your general account settings over here you can view the development or the details of a specific staff member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what sort of development you have made what turning points that you have reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what kind of question it is you can likewise appoint a specific representative to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of action you require to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting going with us refunds and orders details gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will delivery take that’s a question that is often asked you can just publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is different however i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a consumer question and you can simply place that pre-written information into your response and send it without needing to

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retype the exact same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another great feature that freshdesk really offers is developing groups so if you click groups in the admin section you can create different groups for various purposes so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually designated myself in this group which person could specify their role and make them the leader of this kind of billing ticket besides that you can likewise assign various in the group area you can also appoint various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you guys in the next video Switch From Pike13 To Freshdesk