Syncing Confluence Articles To Freshdesk Articles – effortless omnichannel service

So we are talking about…Syncing Confluence Articles To Freshdesk Articles…you can use freshdesk for customer care so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get going which will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and listed below that you can include your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and below that you have your consumer fulfillment and you can see the portion of positive reactions or unfavorable actions even neutral responses and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your options tab so your solution tab is a general sort of info tab which allows you to see your email marketing your legal requirements

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your service associated statements so if there is something that is type of various you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Syncing Confluence Articles To Freshdesk Articles

see on the best side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can view the development or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what type of progress you have actually made what turning points that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of question it is so what type of question it is you can likewise designate a particular agent to this inquiry so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds details gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will shipment take that’s a question that is typically asked you can just publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is various but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click recommended options and you can see various posts that are a pre-written answer to a client question and you can just insert that pre-written info into your action and send it without needing to

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retype the exact same sort of answers again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another great function that freshdesk really provides is producing groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and an issue is connected to billing you can designate a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this kind of billing ticket aside from that you can likewise assign various in the group section you can likewise appoint various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you guys in the next video Syncing Confluence Articles To Freshdesk Articles