T Helper Freshdesk – effortless omnichannel service

So we are talking about…T Helper Freshdesk…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na start which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and listed below that you can add your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good trend and below that you have your consumer satisfaction and you can see the percentage of favorable responses or negative reactions even neutral reactions and the overall responses that you have received on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a basic kind of info tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of miscellaneous you will discover it in your services tab and below the services tab you have your reports and analytics reports are the standard general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume trends so you can T Helper Freshdesk

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or decrease in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can see the progress or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have made what milestones that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what sort of query it is so what type of question it is you can also assign a specific agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this client you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar type of reaction you require to give to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic starting with us orders and refunds info gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is different but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned forms so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a customer concern and you can just insert that pre-written info into your action and send it without needing to

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retype the same type of answers again and again so this is an extremely easy formula for your agents to follow so they can easily react to emails so another fantastic function that freshdesk truly provides is producing groups so if you click on groups in the admin section you can create different groups for different functions so if a problem and a ticket is related to billing you can designate a group member so over here i have actually assigned myself in this group and that individual could define their role and make them the leader of this sort of billing ticket besides that you can likewise appoint various in the group area you can likewise appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific situation and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you men in the next video T Helper Freshdesk