Talk Status Freshdesk – effortless omnichannel service

So we are talking about…Talk Status Freshdesk…you can use freshdesk for customer service so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started which will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your email and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone email social media chat or types and listed below that you can include your consumer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and listed below that you have your consumer complete satisfaction and you can see the portion of negative actions or positive actions even neutral reactions and the overall actions that you have actually received on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can view those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your options tab so your service tab is a basic type of info tab which allows you to see your email marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your services tab and below the services tab you have your reports and analytics reports are the standard general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Talk Status Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity support operation and your basic account settings over here you can view the development or the details of a certain staff member or a group member and below that you can see your various channels of communication you can also see your workflow and what sort of progress you have made what turning points that you have reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can likewise set what sort of inquiry it is so what type of concern it is you can likewise designate a particular representative to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar kind of action you require to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic getting started with us refunds and orders info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can just release this draft and then return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the concern is various but i’m just picking this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned types so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written info into your action and send it without needing to

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retype the very same type of responses again and again so this is a very easy formula for your agents to follow so they can easily react to e-mails so another terrific feature that freshdesk truly offers is developing groups so if you click on groups in the admin area you can produce various groups for various purposes so if a ticket and a concern is associated with billing you can assign a group member so over here i’ve assigned myself in this group and that individual could define their role and make them the leader of this kind of billing ticket besides that you can also designate different in the group area you can also assign various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you guys in the next video Talk Status Freshdesk