Talk Team Freshdesk – effortless omnichannel service

So we are talking about…Talk Team Freshdesk…you can use freshdesk for customer service so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na get started and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted via phone e-mail social networks chat or kinds and below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and listed below that you have your consumer complete satisfaction and you can see the percentage of negative actions or positive actions even neutral responses and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your solution tab is a basic type of details tab which enables you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Talk Team Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance assistance operation and your general account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have actually made what milestones that you have reached and how much performance each agent has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what sort of query it is so what type of concern it is you can also assign a specific representative to this question so you can simply add a note basically reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have replied to this client you can likewise erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of action you require to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is various but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned kinds so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a client concern and you can just place that pre-written info into your action and send it without having to

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retype the very same sort of responses again and again so this is an extremely easy formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk truly provides is developing groups so if you click groups in the admin area you can create different groups for various functions so if a ticket and a concern is associated with billing you can appoint a group member so over here i’ve assigned myself in this group which person could define their role and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group section you can also appoint various tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you men in the next video Talk Team Freshdesk